Customers can't reach us properly.
Open the right channels
Give people a simple way to ask, buy and book — on email, WhatsApp, SMS or straight from your website. We'll set it up with you.
Customer conversations. Handled.
Never lose a customer because nobody replied.
Answer questions, capture orders and get customers to the right person—all in one place.
WhatsAppWeb chatEmailSMS
Start with one channel. Grow when you're ready.
Start where it hurts
You already know which one of these is your problem.
Messages are getting missed.
Every message gets handled
AI takes care of routine questions and automatically routes complex requests to the right person, with clear response targets keeping everyone on track.
We've no idea what customers are actually telling us.
Listen to the voice of the customer
See recurring customer needs, emerging opportunities and unresolved problems across your business, with every insight linked to the conversations behind it.
From message to outcome
Customers contact you because they want something done.
Sikio understands the message, answers what it can, and turns the rest into visible work for your team.
You decide what can happen automatically and when your team should take over.
Illustrative customer journeySMS
Incoming message
Intent understood"My payment is due tomorrow. Can I pay on Friday?"
Automated response
Customer answeredPayment options are shared and the finance team is notified.
Task created
AssignedFinance follow-up is due before 3pm.
Human handoff
Person in controlA teammate takes over if the customer needs an exception.
Customer intelligence
See your business through your customers' eyes.
Turn customer conversations into a clear view of recurring complaints, possible missed sales and unresolved issues.
For leaders who need the pattern, not every transcript.
Learn more ->Recurring complaintsPossible missed salesUnresolved issues
Illustrative example dataLast 30 days
8,421Conversations
327Sales opportunities
94%Responded to
126Need attention
Service
Delivery delays are driving support complaints this week.
Revenue
42 pricing enquiries have not received a sales follow-up.
Operations
126 unresolved issues still need an owner.
For developers · WhatsApp API
Automate WhatsApp messages.
Send payment confirmations, order updates and reminders from your business systems. Keep incoming enquiries, customer replies and broadcast campaigns together in Sikio.
- WhatsApp API for automated sends
Trigger approved templates from your CRM, billing system or app. Add variables, supported buttons and optional media.
- Contact integration with your existing systems
Read and update Sikio profiles from your CRM or sources such as payment notifications, including custom fields.
- Notifications, enquiries and broadcasts
Receive customer enquiries and replies in the shared inbox, and run broadcasts from the Sikio dashboard.
WhatsApp API cURL
Send an approved WhatsApp template
curl --fail-with-body \
--user 'YOUR_API_KEY:YOUR_API_SECRET' \
--write-out '\nHTTP %{http_code}\n' \
--request POST \
--header 'Content-Type: application/json' \
--header 'Idempotency-Key: UNIQUE_MESSAGE_KEY' \
--data-binary @- \
'https://api.ictlife.com/v1/integrations/whatsapp/channels/CHANNEL_ID/messages' <<'JSON'
{
"recipient": "+254700000001",
"template_id": "YOUR_APPROVED_TEMPLATE_ID"
}
JSONProduction example · HTTP Basic authentication
Use your channel ID, an approved template and a consenting recipient. Follow the quickstart to send your first message, then connect it to your business events.
Send your first WhatsApp template →Free Trial
Make every customer conversation count.
Give your team one place to answer questions, follow up and keep customers moving. Connect your first channel and put Sikio to work with a free trial.